Roil Salon Policies

Cancellation Policy

We require a 24 hour notice for cancellation and /or rescheduling appointments.

Failure to do so will result in a 50% charge of the service.

Refund Policy

At Roil Salon, we strive to provide high-quality services and ensure customer satisfaction. However, if you experience any issues with your service, please notify us within seven (7) days of your appointment.

To address your concerns, we require you to return to the salon for an in-person consultation with your stylist or colorist, along with a manager. During this consultation, we will assess the issue and determine the best course of action to rectify it.

Please note:

Refunds are issued at the discretion of management and are not guaranteed.
We do not offer refunds for a change of mind or dissatisfaction due to unrealistic expectations.
Corrections will be provided at no additional charge if deemed necessary by our team.
Services performed by a different salon or stylist after your appointment may void eligibility for a refund or correction.

Our goal is to ensure you leave our salon feeling confident and happy with your results. If you have any questions about our policy, please contact us directly.

Pet Policy

While we love our pets, due to CA state law we can only welcome service dogs at ROIL salon. The standard guidelines state that the dog needs to be attended with you at all times. If they have a carrier then please have them remain in their carrier where possible. If any circumstance arises where the service dog is disrupting the flow of business we will ask you to either move to a private area or leave.

Service Dogs Must Be Well-Behaved

Customers will be asked to remove their service dog if it is out of control, aggressive, or not housebroken.
We will still provide service to the person after the service dog has been removed. (e.g., they can return without the dog).